SC Laser supports LaserPro models including Mercury 1, 2 and 3 (12w, 25w, 30w and 40w), Spirit, Spirit LS, GLS, GE and GX, X252 80w and 100w, X380 80w and 100w, and C180 1 and 2 across their power outputs. Other LaserPro variants are also supported. Send the exact model to confirm coverage.
Practical answers
GCC LaserPro service, repair and training FAQ.
Clear answers to common questions before you request a quote or arrange an on-site visit.
SC Laser provides fault diagnosis and GCC Laser repair, planned servicing, and operator and maintenance training. Service work can include condition, optics, alignment and critical hardware checks, with operation checked in service mode.
SC Laser is based in Tamworth, Staffordshire and provides UK-wide on-site GCC Laser service, repair, maintenance and training. Include the postcode so travel and availability can be assessed.
SC Laser aims to respond to enquiries within 24 hours. For an urgent breakdown, call Sean on 07894 092115. Timing depends on workload, location and work already booked.
Send the machine model and serial number if known, a clear description of the fault or service required, site postcode, error messages or symptoms, anything already checked, and useful photographs.
Yes. Training can cover safe operation, setup and calibration, material preparation, software and file workflow, routine maintenance, troubleshooting and good operating practice. It can be tailored to your team and machine.
Signs include reduced or inconsistent cutting power, weaker engraving, alignment issues, unusual noises, error messages, repeat faults or difficulty achieving familiar results. For regular use, annual servicing is a useful baseline, adjusted for workload and condition.
Yes. SC Laser can assist with driver installation, software configuration, computer-to-laser communication, file preparation and workflow issues. Current drivers are available from the GCC website.
Where replacement GCC parts are required, SC Laser uses genuine GCC parts for compatibility and reliability. Necessary parts and work are discussed as part of the assessment or quote.
Payment terms and available methods are discussed with the quote. You will know the agreed cost and terms before work begins.
Warranty is provided on repair work, with specific terms confirmed before work begins. Coverage depends on the repair and parts involved.
Still need to ask something?
Speak directly to Sean or send your machine details.