Frequently Asked Questions

I service all LaserPro models, including:

• GCC Mercury 1, Mercury 2 and Mercury 3 (12w, 25w, 30w, 40w all power outputs)
• GCC Spirit, Spirit LS, Spirit GLS, Spirit GE, Spirit GX (all series)
• GCC X252 80w and 100w
• GCC X380 80w and 100w
• GCC C180 1, C180 2 all power outputs
• And other LaserPro models as listed on the GCC website

With over 11 years of experience working with laser cutters, I have extensive knowledge of the full range of equipment.

I provide three main services:

• GCC Laser Repair: Expert repair services to get your laser cutter back to optimal performance, minimising downtime. All repairs are carried out to the highest standard and using only genuine GCC parts.
• GCC Laser Service: Comprehensive maintenance and servicing for all laser cutter models, ensuring longevity and precision. Critical components are checked and replaced if necessary. Alignment is checked and adjusted if necessary. All Hardware checks are completed in service mode to ensure your machine is working at its best.
• GCC Laser Training: Professional, hands-on training programs for operating your laser cutter safely and effectively. Training covers safe operation procedures, machine setup and calibration, material selection and preparation, software operation and file preparation, maintenance and troubleshooting, and best practices for optimal results.

I'm based in Tamworth, Staffordshire, and provide services across the UK. Yes, I offer on-site service visits for laser cutter repairs, maintenance, and training. Please contact me to discuss your location and requirements.

I understand that downtime can be costly, so I aim to respond to all inquiries within 24 hours. For urgent repairs, please call me directly at 07894092115 to discuss immediate availability. Response times may vary depending on current workload and location.

To provide an accurate quote, please include:

• GCC laser cutter model and serial number
• Description of the issue or service required
• Your location
• Any relevant error messages or symptoms
• Photos of the equipment or issue (if possible)

This information helps me assess the situation and provide a realistic estimate for the work required.

Yes, I offer comprehensive laser cutter training programs. Training covers:

• Safe operation procedures
• Machine setup and calibration
• Material selection and preparation
• Software operation and file preparation
• Maintenance and troubleshooting
• Best practices for optimal results

Training can be tailored to your specific needs and experience level. Contact me to discuss your training requirements.

Signs that your laser cutter may need servicing include:

• Decreased cutting or engraving quality
• Inconsistent power output
• Alignment issues
• Unusual noises or vibrations
• Error messages or system warnings
• Frequent breakdowns or component failures
• Difficulty achieving desired settings

Regular maintenance can prevent many issues and extend the life of your equipment. I recommend at a minimum annual servicing for machines in regular use.

Yes, I can help with software-related issues and driver installation. The latest GCC LaserPro drivers are available from the official GCC website. I can assist with:

• Driver installation and troubleshooting
• Software configuration
• Connection issues between computer and laser cutter
• File preparation and workflow optimisation

Payment terms and methods can be discussed when you request a quote. I accept various payment methods to suit your needs. All quotes are provided upfront so you know the cost before work begins.

Yes, I provide warranty on all repair work. Warranty terms will be discussed and confirmed before work begins. Warranty coverage typically includes parts and labor for the specific repair performed. Please contact me for specific warranty details related to your repair.